Returns & Replacements

This page is about the things we PRINT and POST — art prints, sets and gallery walls, printed on archival matte fine art paper and delivered to your door. That is most of the shop now. The few things still sold as files are covered by our Refund Policy.

Everything is made to order

Nothing we print sits in a warehouse waiting for a buyer. Your print is made after you order it — your artwork, your background colour, your name on it — so it can't be restocked or sold to anyone else. That means we can't take a printed order back for a change of mind, for a colour that looked different on screen, or for a design you'd pick differently now. Please take your time before you pay, and look at the preview: what you see there is what goes to press.

If it arrives damaged or wrong, we replace it — free

If your prints turn up damaged, misprinted, badly trimmed, or simply not what you ordered, we'll reprint them or refund you. There is nothing to send back and nothing extra to pay.

Tell us within 30 days of delivery, through our contact form, and include your order number, a photo of the problem, and one photo of the whole print so we can see the trim and the size. Please open the parcel and look at the prints when they arrive rather than putting them away for a birthday — the 30 days run from delivery, and once that window closes we can't reopen it.

If it never arrives

You'll get tracking by email the moment your order ships. If the parcel stops moving, or the carrier marks it delivered and it isn't there, contact us and we'll chase it. Once a parcel is confirmed lost in transit we'll reprint the whole order at no cost to you, or refund you instead if you'd rather.

If the address wasn't right

We can only post to the address entered at checkout. If a parcel is returned to sender or goes astray because that address was wrong or incomplete, we'll refund what you paid for the prints, less the postage already spent — or send them out again once the postage is covered. Check the address on your confirmation email as soon as it lands: if something's off, tell us straight away and we'll correct it if the order hasn't gone to press yet.

Cancelling or changing an order

Printing starts quickly, so message us as soon as you know. If your files haven't gone to press we'll stop the order and refund you in full. Once it's printing we can't pull it back, and the made-to-order terms above apply.

Where we ship

We ship within the United States only for now, and postage is already included in the price you see — nothing is added at checkout. How long printing and posting take, and what to do if a parcel is late, is on the Shipping Policy page.

Downloads

Seamless patterns, digital papers and pet portraits are still delivered as files. Nothing is posted for those, so there's nothing to return — but if a file is faulty or you were sent the wrong one, contact us within 14 days and we'll fix or replace it. See the Refund Policy and the Delivery Policy.

Questions? Please use our contact form.

Faerypaper by Joyful Colorama LLC · 2382 E Irlo Bronson Memorial Hwy #178, Kissimmee, Florida 34744