Shipping Policy

This page is about everything we put in a box — art prints, sets and gallery walls, printed on archival matte fine art paper. The few things that are still instant downloads have nothing to post, and those are covered by our Delivery Policy.

Shipping is already paid for

The price on the page is the whole price. Postage is included in it, nothing is added at checkout, and there is no minimum to reach — one print ships free just like a wall of twelve.

Where we ship

The United States, all fifty states. Military addresses work too: use the standard US format with APO, FPO or DPO as the city and AA, AE or AP as the state — tracking usually stops updating once the parcel reaches the military hub, but it keeps travelling from there.

We don't ship anywhere else yet, and that's an honest limit rather than an oversight: the postage is inside the price, and posting overseas can cost more than the prints themselves. If you're outside the US and you want something, get in touch and we'll price it for you properly.

How long it takes

Nothing is printed until you order it, so there are two waits: printing, then travelling.

Printing usually takes 2–7 business days. Our print partners publish a maximum of 10 days, and that's the number to plan around if your wall is a present with a date on it.

Travelling is normally 2–5 business days once it's on its way. Door to door, most walls land within about 4–12 business days of ordering. That's an estimate and not a promise — a holiday week, a storm or a carrier delay can stretch it, and none of those are in our hands.

Tracking

You'll get an email with a tracking number the moment your parcel leaves the press, so the first news of your order isn't the doorbell. Parcels travel with the usual US carriers, and which one it is depends on where you are.

Your wall may arrive in more than one parcel

Prints are boxed by size and shape, so a big wall — or a canvas wall with a square print in it — can travel as two parcels and turn up on different days. Nothing is missing and there's nothing extra to pay; give the second one a day or two before worrying, and if it doesn't come, tell us.

Getting your address right

We can only post to the address you enter at checkout, so please read it back before you pay — and check your confirmation email when it lands. If something's wrong, tell us straight away: we can correct it while the order is still waiting to go to press, but not once it's printing.

If a parcel is returned to sender because the address was wrong or incomplete, we'll refund what you paid for the prints, less the postage already spent, or send it again once the postage is covered. See Returns & Replacements.

If it's late, damaged or never arrives

Contact us. A parcel confirmed lost in transit is reprinted at no cost to you, and anything that arrives damaged or misprinted is replaced free — you don't have to send it back. The full terms are on the Returns & Replacements page.

Questions? Please use our contact form.

Faerypaper by Joyful Colorama LLC · 2382 E Irlo Bronson Memorial Hwy #178, Kissimmee, Florida 34744